Shipping & Delivery Policy

Effective: July 2026

Vyroam (operated by Nordevia AS) provides 100% digital travel eSIM products. There is no physical shipping or handling — all delivery is digital and free of charge worldwide.

1. Delivery Method & Cost

Shipping cost: Free — digital delivery included for all destinations worldwide.

Delivery method: All eSIM profiles, activation QR codes, and installation instructions are delivered digitally via email to the address you provided at checkout. No physical SIM card will be mailed.

2. Delivery Timeframe

Handling time: 0–0 business days. Your eSIM is generated automatically upon successful payment — no manual processing delay.

Transit time: 0–0 business days. Digital delivery via email is instantaneous once generated.

Total estimated delivery: 0–0 business days for all destinations worldwide. Most customers receive their eSIM within minutes of completing payment.

If you have not received your confirmation email within 10 minutes, please check your spam or junk folder, or make sure you are checking the email address used at checkout.

3. What You Will Receive

Your digital delivery email will include:

A unique eSIM QR code for quick installation.
Manual activation details (SM-DP+ address and activation code) in case your device does not support QR scanning.
A link to our step-by-step eSIM Installation & Activation Guide.

4. Failed Deliveries & Support

If you have not received your eSIM email, or if you made a typo in your email address at checkout, please contact our support team. We will verify your purchase and re-send your eSIM details.

For delivery questions or order support, reach us at:

Nordevia AS — Vyroam

Org.nr 837 767 962

Sjølystveien 62, 4610 Kristiansand S, Norway

support@vyroam.com +47 41 49 48 83